Steve Ritchie is the now the president and CEO of Papa John’s. He took up this role in 2018 and is now supposed to lead the company in managing its operations in 50 states and 45 countries. The company is working with over 120,000 corporates and franchisees around the world. This is a clear indication that the company is offering a source of income to millions of people around the world. As the head of the company, Steve Ritchie has the responsibility of protecting the welfare of all stakeholders in the pizza supply business. As one of the largest suppliers of pizza in the world, the standard of conducting business operations is expected to be very high.
Steve Ritchie wrote an apology letter to the customers of Papa John’s soon after taking office. He thought that the company needed to come clean and address some of the challenges it was facing, and the only way to do that effectively was by first accepting that a few things need to be corrected. The apology letter was also used to indicate the steps that the company would take to ensure smooth operations going into the future. No one will feel out of place when engaging with Papa John’s anymore. There will be changes that will make everyone equal no matter their origin.
Diversity is one of the main challenges that the company has faced. When some customers feel that the company does not recognize their role, that can be a messy situation for any company. Steve Ritchie has proposed to head the mission of bringing the required change. The company will even create an office that will deal with diversity and inclusivity. A team of experts will also be hired to conduct a review of the policies that the company embraces. If some are outdated, new ones will be created to ensure that the company addresses the concerns of the modern market.
Steve Ritchie has been a part of this company for more than two decades, and therefore the success of the company is very important to him. He would like to see the company he has worked for succeeding.